I make critical technology knowledge findable, current, and audit-ready.
I’m Christine Stange, Principal of Technology Knowledge Management at OCC. For more than 20 years I’ve built knowledge management and IT governance programs for highly regulated financial services.
Selected results
From Renaissance, OCC’s multi-year cloud transformation of its core clearing, risk, and data systems, and from building its IT governance function.
- Knowledge management
- Governance and regulatory
- Generative AI
- Process improvement
- 57
Applications documented on schedule for operational readiness, across Clearing, Risk, Data, Systems & Infrastructure, and UI/UX teams, delivered by a two-person team.
- 45 days
Ahead of schedule on documentation migration, using reusable generative AI (Claude) workflows to extract and format system documentation.
- 600+
Third-party resources across 60 vendors, including Nasdaq and IBM, with 100% of required knowledge transfer activities completed on time and reported monthly to the Board of Directors.
- 71
Regulatory and Internal Audit findings closed in a single year, alongside achieving Regulation SCI compliance with 50+ IT leaders and process owners.
- 500+
IT document requests managed for SEC, CFTC, and Federal Reserve Bank examinations.
- 2021
Runner-up, OCC’s inaugural Process Improvement of the Year, for automating privileged account password rotation across 50+ support teams.
How I approach knowledge management
My programs follow COBIT 2019 BAI08 (Managed Knowledge), so knowledge work holds up to the same scrutiny as any other IT control.
Identify
Find the knowledge that would hurt to lose, and name who owns it, to reduce key-person risk.
Organize
Design the information architecture, templates, and taxonomy before content is written.
Share
Publish through a governed lifecycle of draft, review, approve, and publish in Confluence and ServiceNow.
Maintain
Keep it current with self-testing, champions networks, and evidence an auditor can trust.
Experience
OCC (The Options Clearing Corporation), 2004 to present.
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Principal, Technology Knowledge Management
2024 to present
Built and lead OCC’s Technology Knowledge Management program, including knowledge transfer, system documentation, knowledge governance controls, and continuity strategy.
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Principal, IT Governance
2023 to 2024
Product Owner for Renaissance knowledge transfer; established the information architecture for system documentation; produced CIO reports for the Board of Directors.
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Associate Principal, IT Governance
2018 to 2023
Built the IT governance function on COBIT 2019, led Regulation SCI compliance, and supported SEC, CFTC, and Federal Reserve examinations.
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Manager, Internet Services
2014 to 2018
Led web, digital, and UX operations, including a CMS replacement evaluation presented to the CAO and CIO.
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Web, eLearning, and content roles
2004 to 2013
Launched websites and portals, led a Salesforce migration, and directed an eLearning program serving 70,000+ users.
Credentials
Education and certifications
- Executive MBA, Quantic School of Business & Technology
- B.S., Computer Science, University of Texas at Dallas, cum laude
- UX Certified, Nielsen Norman Group
- Six Sigma Green Belt
Frameworks and tools
COBIT 2019, Regulation SCI, Agile Scrum, Lean Six Sigma, Claude, Confluence, ServiceNow, JIRA, SharePoint Online, RSA Archer GRC, CyberArk, Tableau, Figma
Let’s talk
I’m glad to connect about knowledge management, IT governance, or applying AI to documentation in regulated environments. For a copy of my résumé, send me a note and I’ll reply directly.